Terms & Freight
Currency is in NZ Dollars.
Please allow up to three business days for product delivery. Rural delivery addresses can take up to 5 business days to deliver. You will be provided with a tracking number at the time of shipment.
Freight & Packaging Charges
These are selected at the checkout, please gauge the right option for size/weight of your parcel (please use common sense - jars & bottles need to be shipped in boxes)
NI Town - A4 Courier Bag $9.99 (for small items only)
NI Rural Delivery - A4 Courier Bag $14.99 (for small items only)
NI Town - Up to 15kg Box - $14.99 (please don't overload heavy items)
NI RD - Up to 15kg Box - $19.99 (please don't overload heavy items)
SI Town - A4 Courier Bag $14.99 (for small items only)
SI Rural Delivery - A4 Courier Bag $19.99 (for small items only)
SI Town - Up to 10kg Box - $19.99 (please don't overload heavy items)
SI RD - Up to 10kg Box - $24.99 (please don't overload heavy items)
If you think it will require more than one box please split your order. At the point of picking your order if it does not require this extra shipping charge it will be refunded.
Our warranty policy covers our products for 12 months from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.
If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution.
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Surplus Direct. In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace or a refund you for the product.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act.
How to return a product
If you think that you have a valid reason to return under the policies described above please contact us before sending your order back to us as the processes we use are different depending upon your situation. If you don't contact us first it could delay your request or result in your claim being rejected. In all cases proof of purchase will be necessary to process your request.
Out of Stock and Backorders
While we do everything we can to make sure our stock levels are accurate at all times there may be occasions due to unforeseen circumstances where we are unable to fulfill your order or source a replacement product. If this should occur we will contact you and offer either a store credit for the value of your purchase or a full refund. Please note that we cannot offer a backorder or "rain check" facility.