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Terms & Freight

Currency

Currency is in NZ Dollars.

 

Delivery

Please allow up to three business days for product delivery. Rural delivery addresses can take up to 5 business days to deliver. You will be provided with a tracking number at the time of shipment.

 

Freight & Packaging Charges

These are selected at the checkout, please gauge the right option for size/weight of your parcel (please use common sense)

North Island
NI Town - Courier Bag $9.99 (for small items only)
NI Rural Delivery - Courier Bag $14.99 (for small items only)
NI Town - Upto 15kg Box - $12.99 (please don't overload heavy items)
NI RD - Upto 15kg Box - $17.99 (please don't overload heavy items)

South Island

SI Town - Courier Bag $12.99 (for small items only)                                                                                                                                                                                                                                                                                                                                         

SI Rural Delivery - Courier Bag $17.99 (for small items only)

 SI Town -Upto 10kg Box - $14.99 (please don't overload heavy items)
 SI RD - Upto 10kg Box - $19.99 (please don't overload heavy items)

If you think it will require more than one box please split your order. At the point of picking your order if it does not require this extra shipping charge it will be refunded.

Warranty Policy

Our warranty policy covers our products for 12 months from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.

If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution.

 

Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold by Surplus Direct. In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace or a refund you for the product.

 

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act.

How to return a product

If you think that you have a valid reason to return under the policies described above please contact us before sending your order back to us as the processes we use are different depending upon your situation. If you don't contact us first it could delay your request or result in your claim being rejected. In all cases proof of purchase will be necessary to process your request.

 

Out of Stock and Backorders

While we do everything we can to make sure our stock levels are accurate at all times there may be occasions due to unforeseen circumstances where we are unable to fulfill your order or source a replacement product. If this should occur we will contact you and offer either a store credit for the value of your purchase or a full refund. Please note that we cannot offer a backorder or "rain check" facility.

Testimonials

  • 'We were blown away by the amazing service from Alison and the team, unbelievably good price on a great product, super fast delivery, free gift - we'll be definitely recommending Surplus Direct to friends and family. Thank you so much guys.' Nicola

  • Very happy. Received item very fast and in good condition. Thanks for the gift along with the item. Miguel

  • Super fast delivery of goods, very happy with purchase, thanks. Gary T

  • The kind of trader that makes things a breeze!! Really friendly and lightening fast with any communication and payment. Thanks and best wishes :) Tracy

  • Thank you for the quick delivery. Very happy with product too. Happily recommend to others AA++ Miranda

  • Very happy with this company, issue with the courier and they jumped on it immediately! Would deal with these people again in a heart beat, thank you!! Love the shower curtain. Alaina

  • Personal service with VERY efficient business standards. Bargains are a breeze!! Marion

  • Great service as usual. Ordered Tue afternoon had my parcel in my hand thur morning. Website is great, easy to use and find great deals. Sara Mckay

  • I have ordered from Surplus Direct twice in the last month and have been very impressed with the great service (lightning fast email notifications!!) and speedy delivery both times. I've already recommended this company to friends and family because I think more people should know about about it. Thank you random Google search! Winnie

  • Fabulous service, and a great selection of products for discount prices! Danni

  • I absolutely LOVE LOVE LOVE shopping online at Surplusdirect because of all the great products at great prices they offer and Alison is AMAZING. The customer service is next level top notch! She is super friendly and very quick to help with anything. Keep up the great work guys, you rock! Lucinda

  • Excellent Service. I had a couple of queries about product availability. So gave Alison a phone call, she was very helpful and answered all my questions. Many thanks Alison, I will definitely be ordering from you again. M Anderson

  • Thanks very much for all your tireless efforts to keep nz customers stocked with their essentials god bless Pepe

  • I have had great service with product arriving promptly and mostly perfect condition, Prices have been good and the product has never been faulted. Thanks. Lloyd Bonner

  • Alison and Pete are absolutely great people to deal with. Great Products, Great Prices and great service. Would highly Recommend. Robynne Cooper